GENERAL RENTAL CONDITIONS

1. DRIVER CONDITIONS

In order to rent a car from VIA RENT A CAR, the CLIENT must hold a national or international driving license, valid for at least 1 year and present an identity document and a bank credit card, valid and issued in his name.

The CLIENT is directly responsible for obtaining and possessing all the necessary documents, including but not limited to the driving license, from which the right to drive on public roads in Romania with the rented car is revealed, VIA RENT A CAR being exonerated from any responsibility in this respect.

In order to rent and drive a car under the standard conditions, the minimum age is 25 years and maximum 65 years. Also, both the main driver and the additional drivers must have a valid driving license, at least 12 months old.

VIA RENT A CAR rents a car to people under 25 years of age (minimum 19 years) under the following conditions:

- clients and additional drivers between 19 and 25 years old will pay a "Young Driver" fee of 40 euro/ rental. Those who are older than 25 will not pay this fee.

 

1. PAYMENT AND RESERVATION OF THE CAR:

The rates are established and expressed in Euro/day and include: VAT, RCA insurance (Third Party Liability Insurance), Rovinetta, Roadside Assistance with national coverage, maintenance and servicing of the car, tyres depending on seasonality, technical support.

The price does not include: the cost of fuel, tolls, any fines received for violating traffic rules on public roads and national legislation in force, bridge crossing fees, airport parking fees, etc. Payment of these amounts is the responsibility of the client.

 Full payment can be made in advance, by bank transfer and through the website www.viarentacar.ro or at the time of signing the Rental Contract by credit card (VISA, MASTERCARD), in RON (for Romania) , calculated at the Unicredit Bank exchange rate + 2% on the day of payment.

A reservation paid in advance by bank transfer or by credit card (VISA, MASTERCARD) on this website can be cancelled under the following conditions:

1. If the pick-up date and time is more than 48 hours before the cancellation date, the full amount paid in advance will be refunded to the customer's account (within a maximum of 365 working days), minus 40 euros. The €40 represents bank charges + rental logistics costs.
2. If the pick-up date and time is less than 48 hours before the cancellation date, the amount paid in advance will not be refunded. The customer will receive a voucher credit for the full amount which can be used for a future booking. Toate anulările rezervărilor plătite în avans prin transfer bancar se vor anunța în scris la adresa de e-mail  hello@viarentacar.ro .

The reservation will be confirmed for a car class/category and not for a specific car. VIA RENT A CAT cannot guarantee a specific make, model, engine or colour of the Car.

1. CAR DELIVERY/RETURN:

The car rented from VIA RENT A CAR will be delivered with a true copy of the original receipt to prevent any offences.

VIA RENT A CAR undertakes to make the original receipt available to any state institution, upon request, within 48 hours.

The car is delivered in good working order, clean, without defects and without damage to the bodywork or interior, other than those highlighted in the Delivery/Return of Car report.

The Client acknowledges and verifies the condition of the Car before signing the Rental Contract, and any complaints regarding its condition must be made at the time of Delivery and will be recorded in the Delivery/Return of Car report, in the "Delivery" section, the Client being directly and fully liable for any damage not mentioned, and which occurred during the period in which the car was used by him.

The Client undertakes to return the Car together with all documents received, keys, accessories and equipment in good condition (cf. delivery/return report)), at the place and date established in the Rental Contract.

In case of a delay of more than 2 hours from the time specified for the return of the Car in the Rental Contract, the RENTER reserves the right to inform the Police about the theft of the Car, except in case the client notifies VIA RENT A CAR about his wish to extend the rental period.

In case the return of the Car takes place at night or dirty, when identification of possible damage is impossible, the warranty is released within 3 working days, after the LESSOR has had all the conditions to inspect the Car. The CLIENT assumes responsibility for any damage caused during the rental period until the return slip is issued. The customer is responsible for the car until the inspection process has been completed. The verification process ends with the signing of the return slip by both parties. If the customer refuses to sign the document, he/she will be responsible for any damage identified during the verification.

Delivery and Return of the car will be made during VIA RENT A CAR working hours (Monday-Friday, 09:00 AM - 18:00 PM). In case the Delivery or Return takes place outside these hours or during the days established as legal holidays, an additional fee of 25 euro will be charged for any Delivery or Return action outside these hours or for Delivery or Return during the days established as legal holidays.

In case of damage to the vehicle upon return, the following documents must be presented:

- a police report and repair authorization (in case of accident or damage with identified third party, whether you are responsible or not);

- a copy of your driving licence;

- copy of identity papers;

- copy of RCA insurance;

- copy of the third party's car registration card.

Otherwise, the supplementary insurances and supplementary protection services, if any, are inapplicable and you will be liable for all damages attributable to you, in particular those suffered by the Vehicle, up to the market value of the Vehicle, plus expenses and costs related to its transport and immobilisation, as well as compensation covering any damage caused to a third party.

1. USE OF THE CAR:

1.The Client assumes full liability (financial, civil and criminal) for failure to comply with the conditions stipulated in the Rental Contract.

2.The Client undertakes to drive the Car in compliance with all legal provisions concerning the driving of a car on public roads and accepts that the Car will not be used:

a.) in contravention of traffic, customs, legal regulations, etc;

b.) for the transport of passengers or any kind of goods for remuneration or to push or tow any other vehicle, trailer or other object;

c.) while the driver of the Motor Vehicle is under the influence of alcohol, drugs or any other prohibited substance;

d.) in any kind of race, test, competition, off-road, as a school car or hunting activity or in any illegal activity;

e.) on roads marked as being closed to public traffic, loaded in excess of the maximum permitted load or in excess of the maximum number of passengers specified on the vehicle registration document;

f.) in any illegal activity;

g.) in flooded areas or when crossing watercourses;

h.) other than in accordance with the instructions and recommendations of the manufacturer of the Car which the customer receives upon delivery.

The car will be used exclusively on Romanian territory, crossing the border is forbidden.

 The car can only be driven by the signatory of the Rental Contract or by a person specified in the Rental Contract and authorized by VIA RENT A CAR.

 In case of a breakdown, the car must be repaired by an authorized service designated by the LESSOR, only with the knowledge, consent and on the instructions of the LESSOR.

The CLIENT may not under any condition sell, rent or guarantee with the Car.

In the event of an accident/incident or breakdown, the Customer shall have at his disposal the Technical Assistance telephone number stated in the contract and undertakes to inform the LESSOR without delay, who will provide him with the necessary instructions.

1. INSURANCES AND RESPONSIBILITIES:

The car is insured for damages caused to third parties during the period mentioned in the Rental Contract.

Personal insurance of the client, passengers, luggage or any property is not subject to the Rental Contract and is not covered by the Car insurance. The RENTER shall not be liable for any damage or deterioration of the above.

The guarantee may be constituted as an insurance coverage for situations in which insured risks occur through the fault of the client.  The Client is responsible and must pay all damages, costs and/or losses if the driver is under the influence of alcohol or drugs, and if any of the conditions of this Contract have not been complied with, as well as in case of failure to present the necessary documents issued by the Police (in case of theft, accident or any other incident).

If the car is not returned within 24 hours from the date specified in the Contract without the written approval of the Lessor, the Client is obliged to pay the rental of the car until the date of its recovery or return, to pay all the Lessor's expenses for the recovery of the car and an administration fee of 1500 euro. After the time provided in this Contract for the return of the vehicle plus one hour, no insurance is valid.

6.GUARANTEE

When signing the Rental Contract, the Client must block a Guarantee on a credit card in his/her name.

The amount blocked as a Guarantee shall be determined according to the car booked, as evidenced in the booking confirmation and in the Rental Contract, and the Client shall be informed of the amount of the Guarantee prior to signing the Rental Contract.

Insurance packages:

1. ''Insurance PLUS'' can be purchased at the rate mentioned in the reservation and in the contract and represents an optional commitment of the client by which he:

- reduces its financial liability to 0 in case of damage due to its own fault or the fault of an unknown perpetrator, on condition that it complies with the damage/damage clause

- benefits from a replacement car within 24 hours maximum, on condition that he/she complies with the damage/damage insurance policy

- benefits from roadside assistance, on condition that they comply with the breakdown/damage insurance policy

- reduces the value of the guarantee to EUR 50/100.

1. ''No Insurance''

- the financial responsibility varies between 350 euro and 800 euro, depending on the car model.

- an additional cost is charged for the replacement car within 48 hours, and the pro-duration must be respected in case of damage/damage.

- an additional cost is charged for roadside assistance, and the breakdown/damage insurance must be respected

- the payment for the guarantee must be made with a valid credit card in the name of the customer

- the limit of 75 km/day, exceeding the limit is charged at 0.2euro without vat/km exceeded

    Situations not covered by ''PLUS Insurance'' or ''No Insurance''

1. a) Driving under the influence of alcohol, drugs or any other substance prohibited by law;
2. b) Failed to stop the car IMMEDIATELY after an accident/incident causing further damage/damage to it;
3. c) In the event of an accident, did not notify the Police or other authorised bodies and did not obtain the documents listed in the damage/damage procedure
4. d) Did not inform the LESSOR within 12 hours about the road event and did not fill in the declaration of responsibility on the circumstances of the accident/incident when returning the car;
5. e) Used the vehicle for illicit/illegal purposes, such as smuggling, illegal transportation of articles or goods, theft, etc;
6. f) Driving the vehicle with an overloaded load, using the vehicle for pushing or towing other vehicles, trailers or other objects or transporting persons in excess of the maximum capacity of the vehicle, contrary to the registration certificate;
7. g) Drove the car on roads not marked on the Official Map of Romania, unpaved or rough (forest), on roads closed to public traffic, in flooded areas or when crossing watercourses, resulting in damage/damage to the rented car;
8. h) Used the car in competitions, races or car tests resulting in damage/damage to the rented car;
9. i) He has used the car improperly (contrary to the manufacturer's specifications) or destructively, resulting in damage to the engine, gearbox, wheels, tyres or interior of the car;
10. j) In case of theft of the car, when he/she does not hand over to the LESSOR the keys and documents of the car, when he/she does not hand over the proof of theft (report) drawn up by the competent police authorities and the affidavit on the circumstances of the event;
11. k) He/she has driven outside the borders and territory of Romania without the prior written consent of the LESSOR;
12. l) Allowed, willingly or unwillingly, the driving of the car by a person not authorized by the LESSOR by the Rental Contract, demonstrated by the Official Documents drawn up by the competent bodies following an accident/incident;
13. m) Has filled the vehicle with fuel other than that indicated by the manufacturer (noted on the registration certificate) and highlighted on the outside and inside of the tank lid, which entails the obligation of the RENTER to bear the full costs as per art. 8.9 of these Terms and Conditions;
14. n) Has used the car for the transport of persons (taxi and ride sharing), or/and for delivery services.

If the CUSTOMER has purchased the Risk 0 Service and has caused damage to the original rented car, upon receipt of a replacement car, the CUSTOMER will have to pay the equivalent or the difference of the Risk 0 Service, as the case may be, for the new car received, at the rate mentioned in the Contract, otherwise the LESSOR will block a Standard Guarantee for the class (category) of the booked car.

 If one or more of the situations listed above occur, the CLIENT shall be liable for the car for at least the amount of the damage caused but not more than the market value of the car before it was damaged and shall be liable for all costs related to roadside assistance provided by the LESSOR.

 7. EXTRA insurance:

Extended Roadside Assistance

Protection - by paying the insurance - Extended Roadside Assistance, you are exempted from paying the expenses for the technical assistance given to your car 24/24, in case of immobilisation of the car related to:

               - loss of the car key;

               - locking the car with the key inside;

               - battery discharge due to careless use;

               - misfuelling;

               - tyre damage.

If this additional insurance has not been purchased, and one of the above mentioned immobilisations occurs, the full amount for Roadside Assistance will be paid by the customer.

Exclusions - Extended Roadside Assistance does not reduce your financial liability for the consequences of the immobilisation of the car, repair costs, replacement parts, damage and/or theft of the car, for which you are liable in any event. The Extended Road Insurance is valid exclusively on the territory of Romania. It does not apply if the car is immobilised off public roads.

Zero liability for damage to car windows

Protection - by accepting the Rear Window Insurance service, you are exempted from financial liability in case of damage to your car window (scratches, chipping, breakage).

Exclusions - the Rear Window Insurance service does not reduce your financial liability for other damage to the car (in particular to the sunroof and rear-view mirrors) or for theft of the car, for which you are liable in all cases.

Zero liability for damage to the windscreen of your car

Protection - by accepting the Windscreen Insurance service, you are exempt from financial liability in the event of damage to your windscreen (scratches, chipping, breakage).

Exclusions - the Windscreen Insurance service does not reduce your financial liability for other damage to the car (in particular to the panoramic roof and rear-view mirrors) or for theft of the car, for which you are liable in all cases.

Zero liability for damage to car tyres

Protection - by accepting the Tyre Insurance service, you are exempt from financial liability in the event of damage to your car's tyres (flat tyre, slashed tyre).

Exclusions - the Tyre Insurance service does not reduce your financial liability for other damage to your car (dented or scratched sheet metal or alloy wheels) or for theft of your car, for which you are liable in all cases.

 Zero liability for damage to car upholstery

Protection - by accepting the Upholstery Insurance service, you are exempt from financial liability in case of damage to your car upholstery (stains, excessive dirt, animal hair, tearing, cigarette burns).

Exclusions - the Upholstery Insurance service does not reduce your financial liability for other damage to your car (cut seat belts, stained dashboard, seat adjustment) or theft of your car, for which you are liable in any event.

Zero liability for damage to the car body

Protection - by accepting the Bodywork Insurance service, you are exempt from financial liability in the event of damage to the car body (fine scratches on the surface of any element that does not require painting).

Exclusions - the Bodywork Insurance service does not reduce your financial liability for other damage to the car (any other situation requiring repainting and repair) or for theft of the car, for which you are liable in any event.

 

1. DAMAGE, ACCIDENT OR THEFT:

 In case of accident/incident or theft/attempted theft proven by an Official Document issued by the competent authorities, the customer has the following obligations:

a.) Not to abandon the Vehicle and to comply with the legislation on leaving the scene of an accident.

b.) To take all possible measures to limit the damage.

c.) Inform without delay the Police of the locality where the accident/incident took place in order to ascertain the accident/incident and to carry out the legal procedures.

d.) Inform the LESSOR of any accident/incident, fire, theft or attempted theft, even if the damage is only partial, on the NON-STOP assistance number available within 12 hours of the accident/incident.

e.) Obtain the police report, Annex 2 (for the insurance company) and the Repair Authorization (all signed by the police officer who drew up the report and stamped by the police station).

f.) Hand over to the LESSOR the keys and documents of the vehicle as well as the documents mentioned above (point e).

g.) To hand over to the VIA RENT A CAR representatives at the return of the Vehicle the Accident/Incident Declaration (available in the glove compartment of the Vehicle) filled in according to the reality of the circumstances in which the incident with the rented Vehicle took place.

1. FEES/PENALTIES

The first hour late for the return time is free of charge. Late arrivals of more than 1 hour will be charged the equivalent of one new day's rental.

The Rental Price and also the Guarantee are calculated on the basis of the prices made available to the Client in the Rental Contract and will be paid in advance upon Delivery of the Car. In case the Client wishes to extend the rental period, he must obtain the written approval of the LESSOR in advance and pay the extension in advance. If the CLIENT does not pay the invoice on the date of issue, he/she will pay a penalty of 0, 5% of the invoice amount for each day of delay.

Parking fees, tolls, fines or any other charges are borne by the customer.

Fuel is not included in the rental price. The customer must return the car with the same amount of fuel as it was delivered with, as indicated on the Car Delivery/Return Form, otherwise the customer will pay the missing fuel plus a fixed refuelling fee of 20 €.

 Returning the car in excessively dirty condition is charged €50. The term "excessively dirty" means that the car needs to be thoroughly cleaned inside, i.e. more than the usual washing procedure, e.g. stained upholstery, traces of mud on the dashboard, seats or seat, etc.

Smoking is prohibited in cars rented from VIA RENT A CAR. If the car is returned with evidence of smoking inside, the customer will pay a penalty of 150 Euro to VIA RENT A CAR.

 Other fees or penalties: Loss of keys = 400 €; Loss of documents = 200 €; Loss of accessories = 100 €; Loss of registration plates = 250 €. In case the Car is not returned on the date and location set in the Rental Contract, the RENTER (CLIENT) will bear the full cost of recovering the Car. A penalty fee of 1500 € will be added to the recovery costs.

In cases where it is proved that the car has been used for the transport of persons (taxi and ride sharing), or/and for delivery services, the client will retain the guarantee and will bear a penalty fee of 5000 euro.

In case of damage to tyres and tires, if replacement (or repair) is necessary, the Lessor will apply, in addition to the cost of the days of immobilization and the case management fee, the cost of 450 ron/tire.

      10.JURISDICTION

Any dispute arising during the course of the Rental Agreement which cannot be settled amicably shall be settled by the competent courts.

The Client agrees that this Rental Contract is governed by the laws in force in Romania and any legal action will be conducted in Romania.

1. PROCESSING OF PERSONAL DATA

VIA RENT A CAR will process the personal data provided by the CLIENT before or during the Rental Contract, in accordance with the applicable personal data protection legislation.

The categories of data that VIA RENT A CAR processes concerning the CLIENT: contact information (name, surname, home address, e-mail address, telephone number), identification information (identity card, passport, nationality, date of birth, driver's license), bank account information, credit/debit card information held.

More details on the processing of personal data submitted by the CLIENT, the applicable purposes and legal grounds can be found in our Privacy Policy available on our website www.viarentacar.ro

In certain situations, the CLIENT has the right to object to the processing of personal data concerning him/her and to request their deletion. For more details on these rights and how to exercise them, please refer to our Privacy Policy available on our website www.viarentacar.ro